1. How long does delivery take?
Orders are processed within 1–2 business days after payment confirmation.
For deliveries in France and Italy, shipping typically takes 2–3 business days once dispatched.
For other EU countries, delivery may take 4–8 business days, depending on the destination and courier availability.
2. How much does shipping cost?
We offer free shipping and returns on all orders over €30.
For orders below this amount, a small standard shipping fee will apply and is calculated at checkout.
All prices displayed on our website already include VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking email containing a link and tracking number.
You can use this link to monitor your delivery in real time.
4. What payment methods do you accept?
We accept secure payments through:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
All transactions are fully encrypted and processed securely.
5. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at contact@ronvella.com.
Changes can only be made before the order has been shipped. Once dispatched, cancellations are not possible — however, you may still return the item once it arrives.
6. What is your return policy?
We offer a 60-day money-back guarantee.
If you’re not satisfied with your purchase, you can return it within 60 days of delivery for a full refund — no questions asked.
Returned items must be in their original packaging and unused.
For more details, check our Refund Policy.
7. How do I start a return?
Simply email us at contact@ronvella.com with your order number and the reason for return.
We’ll send you the return instructions and return address.
Once we receive your package, your refund will be processed within 5–10 business days.
8. What should I do if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it.
Send clear photos of the issue to contact@ronvella.com, and we’ll send a replacement or issue a full refund.
9. Do you offer exchanges?
Currently, we do not offer direct exchanges.
If you would like a different item, please return your product for a refund and place a new order.
10. Are your products covered by warranty?
Yes, all Ronvella products come with a satisfaction warranty.
If you experience any manufacturing defects or quality issues, simply reach out to us and we will resolve it promptly.
11. Do you ship outside of France?
Yes, we ship to most EU countries.
If you are located outside the EU, please contact us at contact@ronvella.com to confirm availability for your region.
12. How can I contact customer support?
Our support team is available 24/7 to help with any questions about your order, delivery, or products.
You can reach us anytime at contact@ronvella.com.